My website, www.sarahsalway.com, was designed and registered for me by a friend, who very sadly died last year. She was beautiful, helpful and wonderful in every way.
When she did the website, she registered the ownership of the domain name under her account, and never officially transferred it legally to me from the domain host, Freeola.
And now, it seems there's nothing I can do to get it back, short of them sending an email to my friend's address - which is no longer operating - and her, miraculously replying.
I am not making a joke. This is what it seems they need. I have provided customer support with emails from just before she died in which she states that she tried to transfer the domain ownership but she clicked on the appropriate button a few days too late and it had run out. She writes that she's happy to transfer though.
But apparently this isn't good enough as a gesture of intent.
I have emails on record from her talking about how she's going to set me up with taking it all over, but boy is she feeling bad from chemotherapy.
Apparently this also isn't good enough to be taking into account.
But hey, I've told Freeola - it's my name. I can prove it. I can prove that I've written the books it advertises too. And that's me in the pictures. It's a personal website.
Nope, this isn't good enough either.
What can I do?
Nothing it seems.
So here's a huge warning THAT IF SOMEONE IS SETTING UP A WEBSITE FOR YOU, MAKE SURE YOU OWN THE DOMAIN NAME YOURSELF.
If anyone can help me at all, I'd be very grateful. It's a strange thing not to own or have any rights over your own name.